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Returns & Delivery

Returns & Delivery

CANCELLATION AND RETURNS POLICY

If you wish to cancel your order:

(a) You can notify us by email to info@arcadedirect.co.uk, before we have dispatched the goods to you

or

(b) Where goods have already been dispatched to you, by returning the goods to us in accordance with clause 4.2 below.

4.2 You can return goods you have ordered from us, for any reason at any time within 7 days of receipt, for a refund, or exchange. The costs of returning goods to us shall be borne by you. You must return the goods unused and in the same condition as you received them, complete with all the original packaging. You should email info@arcadedirect.co.uk, prior to returning the goods for a GRN note, which should accompany your returned item.

4.3 Upon receipt of the goods, we will check your returns and if everything is satisfactory, we will process your refund, or exchange credit, within 30 days, less a re-stocking charge of up to 30%, subject to the item/s concerned. Please note we cannot process returned item/s, unless they are returned with the relevant GRN note.

4.4 The right to cancel your order, or return the goods to us as referred to in clause 4.1 and 4.2 will not apply under DISTANCE SELLING REGULATIONS in the following circumstances: -

(a) We have ordered the item in especially for you.
(b) We have started work on an item, or service that is being personalised, or of a bespoke nature.
(c) Business to business contracts.
(d) The hire of equipment.

The provisions of this clause 4.4 do not affect your statutory rights.

For further information, please refer to section 4 of our standard terms & conditions.


FREE DELIVERY

We offer free delivery throughout the UK on all items with the following exclusions:

  • Excludes Ireland, the Highlands, and far south coast such as Cornwall
  • Items will be delivered to the ground floor of your home, office, event or venue

If your delivery address is included in the exclusions above, or your premises are particularly hard to access, please contact us for a delivery and installation quotation.

We can ship to virtually any address in the world, however there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

For further information please refer to section 12 our standard terms and conditions.

Arcade Direct holds the right to end this free shipping offer at anytime.

 

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